Hello Mr Aleotti, we remember you very well as we have been in contact since the very first minute, giving you all kinds of assistance. Unfortunately the date you have chosen for your cruise to Panarea & Stromboli has been cancelled a week before (and not at the last minute) by the boat company itself that did not reach the minimum quantity for confirmation. As we depend on them 100%, we could not do anything but give you an alternative date for the cruise to Lipari & Vulcano instead refunding you the difference of money. Considering that we are not still in full season and the conduct of maritime excursions is always subordinated to the decisions of the shipping company, this is the best we could do. We hope that next time you will have the possibility to enjoy Panarea & Stromboli as planned. Warm regards. Customer Care Manager

Hello bb09anc, the motorboats we use for our Lipari & Vulcano minicruise are suitable for crossing the sea so are big ship with other groups on board, that is why the price is so convenient. Small private boats cannot reach two islands in one day. We would like to underline that representing a company that provides different kinds of services to all kinds of customers, we do believe that every customer has a different parameter in judging a service and should understand during the sale step if the standard of the tour is suitable to his necessities. Our impression is that you were expecting a different standard and would have been more comfortable with a tailor-made excursion with totally differents costs, rather a group excursion that involves more massive numbers of travel companions." All the best, SAT Group Guest Relation Manager you have received a partial refund for the complaint