Dear Stevewfoster, we are sorry you were not completely satisfied with this experience. The tour you booked includes a walk in the most suggestive areas of Venice but, as indicated on our product page, it doesn't include any entry ticket to the monuments. They are visited from the outside only. We're sorry for the misunderstanding: we will treasure your review and make sure to give more focus to this important information. About the explanations provided during the tour, we assure you that all our guides are experienced and in possession of a license: clearly each one of them has got their own way of speaking and probably this particular guide didn't meet your taste. Thank you for your feedback, it's very important for us and we will definitely report it to the guide who was in charge that day. Best regards, Michela, Venetoinside.com

Dear corym576, we are sorry about what happened. Unfortunately during the hight season, Venice is densely populated by tourists so it may happen that our most requested tours start a little late for organizational reasons necessary to check the vouchers. As far as the itinerary of the guided tour, we are sorry that you didn't find it adequate however, in the page of our website relating to the tour in question, the points and places that you will visit during the tour are clearly indicated. The duration of the tour indicated on the description page is indicative but, if the tour lasted less than 1 hour and 15 minutes so as you wrote, we kindly ask you to send us an email to info@insidecom.it with the details of your reservation and the problems you found during the visit. Our Customer Care will investigate what happened and will reply you as soon as possible. Thank you for your review, your feedbacks are very important for us! Kind Regards, Michela Morosini venetoinside.com

Dear Michel M, we are sorry you were not completely satisfied with the tour. Our 'Secret Venice Walking tour' is usually appreciated because it combines great classics to new areas outside of the normal tourist routes of visit, thus making the experience very interesting. As regards the 'rhythm' of the tour, the duration of the stops has been agreed with our guides following their precious indications. The tour you have booked is shared so, necessarily, it must have a well-defined timing. For those who prefer to have personalized itinerary and stops, are available other tour as 'Your own Venice': clearly, it's a private tour and it costs much more than the tour you booked. We always offer different types of tours, just to meet the needs of all. Thanks anyway for expressing your opinion, for us it's very important! Kind Regards, Alessandra Penzo venetoinside.com

Dear Kholibri, we are sorry that the tour didi not meet your expectations. Actually this tour is dedicated to the unusual Venice and therefore the guide pays more attention to curiosities and anecdotes instead of history and art. Next time, we suggest you to book a classic walking tour or a visit to the main attractions, such as St. Mark's Basilica or the Doge's Palace, that are more focused on history and art. Best regards, Elisa Franzoi venetoinside.com