Dear customer, we are so sorry you think about this tour is a "complete rip off", but maybe you were searching for a ticket and not for a tour. Infact this is a tour and is very clearly written on the exclusions ticket fee is not included... So next time we sugget to pay more attention, because, even if you think we try to rip off you, is even obvious you bought this tour by yourself... I don't think we pushed you, and you didn't partecipated to the tour, so how can you judge it? How can you write a review? Our guide waited for you for 30 minutes and you didn't advise, next time please give us a call and maybe we will refund you... I know that probably you were searching for a cheap tour (and this is cheap) but next time is important for you (but above all for us) you read inclusions and exclusions, otherwise you don't know what you are buying!!! The real rip off is to review a tour did not enjoy. Best regards.