Dear jthorn, Thank you for taking the time to share your review on TripAdvisor. We are sincerely sorry that you arrived late to the meeting point and missed your tour. Unfortunately, we are unable to accommodate late arrivals as the bus has to leave Paris on time ( at 07:30 AM) in order to beat the traffic and exit Paris without delay. Because this tour includes various venues, hence various stops, we need to respect the schedule to provide the tour as advertised and allow the allocated time for each stop so that our clients can enjoy their activity. For this reason, we require that clients check in at the meeting point 15 minutes prior to the departure time. Kindly note that we had 29 people booking on the tour and the party of 7 that you are mentioning was part of one booking and were travelling together, they also arrived late like yourself. The rest of the group checked in on time and were able to join the tour. We could not wait for late arrivals as it would have meant penalizing the rest of the group who made it on time by rushing through the activities to catch up with the delay. We hope you understand our position. The tour you have booked is a group tour, not a private one, and for this reason, we cannot be flexible. We thank you for your understanding and wish you safe travels. Kindest Regards Chadia City Wonders.