Star Line Mackinac Island Ferry

Star Line Mackinac Island Ferry - Mackinaw City

Star Line Mackinac Island Ferry - Mackinaw City
4.5
7:30 – 21:00
Segunda-feira
7:30 - 21:00
Terça-feira
7:30 - 21:00
Quarta-feira
7:30 - 21:00
Quinta-feira
7:30 - 21:00
Sexta-feira
7:30 - 22:30
Sábado
7:30 - 22:30
Domingo
7:30 - 21:00
Informações
Duração: 3 horas ou mais
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4.5
4,5 de 5 círculos1.698 avaliações
Excelente
1.117
Muito boa
330
Razoável
94
Ruim
56
Horrível
101

poukala
Macomb, MI1.027 contribuições
2,0 de 5 círculos
out. de 2023 • Casais
This was our first time on Star. We usually take Sheplers Ferry, but saw that Star offered a $3 discount p/p when purchasing tickets online, so we wanted to save some cash. We waited in line though, not sure how the online would work since we didn't have access to print tickets. The lady said it will show on the phone or after we purchase online, get with her and she'll issue the paper.
So I went online outside the ferry, made the purchase, only to find out there is a $2 service fee to do so! Any not only that, it is $2 PER TICKET! Really not a cost savings. Besides the ticket cost, the parking is across the street (no traffic light to cross at), unless you pay $30 to park there.
I will stick with Sheplers Ferry.
Feita em 29 de outubro de 2023
Esta avaliação representa a opinião subjetiva de um membro da comunidade do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

Gina L
Thibodaux, LA212 contribuições
5,0 de 5 círculos
out. de 2023 • Amigos
Visited Mackinac Island with our bus tour group (approx. 47 people) in route from Louisiana to Michigan. The speedy ride on the ferry was fantastic.
Smooth with beautiful views. Prompt and organized. Yes, we sat on the top deck. It's a must.
Feita em 13 de outubro de 2023
Esta avaliação representa a opinião subjetiva de um membro da comunidade do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

Rjm123
Rockford, IL6 contribuições
1,0 de 5 círculos
ago. de 2023 • A sós
Awful, waited an hour for the boat when it is scheduled to leave every half hour. If you don't want to have your time wasted use a competitor.
Feita em 30 de agosto de 2023
Esta avaliação representa a opinião subjetiva de um membro da comunidade do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

hipstagrace
Los Angeles, Califórnia17 contribuições
1,0 de 5 círculos
ago. de 2023 • Família
We decided to take Star Line for their "hydro jet" speed to Mackinac Island - this could not be a bigger lie! We arrived early to get in line for the 9:30a under the bridge boat. The boat arrived to the dock late, and then the staff proceeded to go in and get snacks, talk to friends on the dock, etc for 45 minutes with ZERO communication to everyone standing in line. The crew was not friendly and not helpful at all. When the boat finally took off at 10:10a, they announced it would take about 18 minutes...guess we aren't going under the bridge! NOPE. Upon landing at Mackinac Island, we went in and explained to the lady at the ticket desk that we had taken this specific boat to go under the bridge and she just replied with 'oh yea, it depends on if they're running late, if the boats are crowded or not...whether they go under the bridge or not.' WHAT?! And then proceeded to tell us that the only thing she could offer was for us to fill out a form to send to her manager, but told us, yea, but that won't go anywhere. Again, not friendly and not helpful. Plus, the hydro jet is a full-on lie - the boat goes normal old ferry speed.

Don't ever take this ferry!! Take Shepler instead!
Feita em 26 de agosto de 2023
Esta avaliação representa a opinião subjetiva de um membro da comunidade do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
Hello hipstagrace, Thank you for taking the time to share your experience with us. We deeply apologize for the inconvenience you faced during your recent trip. Your feedback is valuable to us, as it helps us identify areas for improvement. We're truly sorry for the delay in departure and the lack of communication from our staff. This does not align with the level of service we aim to provide. We understand your disappointment regarding not passing under the bridge as well. We do our best to offer that experience, but various factors can influence the route. Your comments about our staff's attitude and the speed of the boat have been duly noted. We're committed to addressing these concerns with our team and making necessary adjustments to ensure a more pleasant experience for all our passengers. Regarding your suggestion to consider Shepler, we appreciate your input. We understand the importance of reliable and enjoyable travel experiences, and we'll use your feedback to continue improving our services. If you would like to discuss your experience further or have any additional feedback, please don't hesitate to contact us directly. We hope for an opportunity to make it up to you in the future and provide the excellent service you deserve. Thank you for bringing these issues to our attention.
Feita em 30 de agosto de 2023
Esta resposta é a opinião subjetiva de um representante da gerência e não da Tripadvisor LLC.

billhollowsky
Naples, Flórida304 contribuições
3,0 de 5 círculos
jul. de 2023
It was easy to order tickets online but you do need to read all the fine print. We went with the dockside parking because upon return, we had to get back to the airport. We did the priority boarding but not sure I'd use it again. It was nice on the way over but not on the return. We had a nice day so the captain took us under the bridge which was a nice little extra.
Feita em 20 de agosto de 2023
Esta avaliação representa a opinião subjetiva de um membro da comunidade do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
I am so glad you had a good expierence!
Feita em 30 de agosto de 2023
Esta resposta é a opinião subjetiva de um representante da gerência e não da Tripadvisor LLC.

Steve R
Stockbridge11 contribuições
2,0 de 5 círculos
ago. de 2023 • Casais
They were 10 minutes late already at 10am. 10 minutes late for 2pm pick up. Windows on the boat are in too poor shape to take any photos out. Take another ferry if you like being on time and you want to take pics from the interior without freezing on the top deck.
Feita em 19 de agosto de 2023
Esta avaliação representa a opinião subjetiva de um membro da comunidade do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
Hello Steve R, Our schedule is subject to change at any time. The windows constantly get wet as it is a boat running on water splash occurs and makes it hard to get pictures through the window. -Mary
Feita em 30 de agosto de 2023
Esta resposta é a opinião subjetiva de um representante da gerência e não da Tripadvisor LLC.

Joe F
Michigan1 contribuição
5,0 de 5 círculos
ago. de 2023 • Casais
Professionally handled from check in until return. Parking available right where you dock so very convenient. Docking on island right down town so everything right there that you need.
Feita em 16 de agosto de 2023
Esta avaliação representa a opinião subjetiva de um membro da comunidade do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
We are so glad you had a great experience!
Feita em 30 de agosto de 2023
Esta resposta é a opinião subjetiva de um representante da gerência e não da Tripadvisor LLC.

Keli B
1 contribuição
1,0 de 5 círculos
ago. de 2023 • Casais
Crew was rude and unfriendly. They acted like the passengers were a pain in their a**. They didn't make eye contact or even say hello. I will NEVER use the Star Line Mackinac Island ferry again and I suggest anyone considering a trip to Mackinac Island to use Shepler's Ferry service.
Feita em 8 de agosto de 2023
Esta avaliação representa a opinião subjetiva de um membro da comunidade do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
Hello Biogirl83, I am very sorry for your negative experience while using our services. I assure you we strive to provide excellent customer service and safe boarding for all passengers. I would like more info about your trip to Mackinac Island if you could contact me please. Mary K. Mackinaw City Office Manager (800)638-9892 ext 204 MackCityOffice@MackinacFerry.com Thank you!
Feita em 9 de agosto de 2023
Esta resposta é a opinião subjetiva de um representante da gerência e não da Tripadvisor LLC.

Dave
Aurora, IL2 contribuições
1,0 de 5 círculos
ago. de 2023 • Amigos
This review is about a no refund policy. Almost 2month out from travel and i cannot get a refund. Guese, you have to die. Thanks David Grens
Feita em 3 de agosto de 2023
Esta avaliação representa a opinião subjetiva de um membro da comunidade do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
Dear David Grens, Thank you for taking the time to share your feedback about your experience with the Mackinac Island Ferry Company. We value your input and would like to address your concerns regarding our refund policy. We understand that unexpected circumstances can sometimes arise, and we sincerely apologize for any inconvenience you've experienced regarding your refund request. Our goal is to provide a seamless and customer-friendly experience, and we regret that we fell short in meeting your expectations in this instance. Please know that our refund policy is designed to accommodate various needs while also allowing us to maintain the high level of service our passengers expect. However, we recognize that each situation is unique, and we want to ensure that you feel heard and understood. Thank you for choosing the Mackinac Island Ferry Company for your travel needs. We appreciate your business and the opportunity to address your concerns. Mary K. Mackinaw City Office Manager (800)638-9892 ext 204 MackCityOffice@MackinacFerry.com
Feita em 9 de agosto de 2023
Esta resposta é a opinião subjetiva de um representante da gerência e não da Tripadvisor LLC.

Donna S
Macomb, MI78 contribuições
1,0 de 5 círculos
jul. de 2023 • Família
I will never do the Star Line again. I should have used Shelpler's service, but other family members were doing the Star Line. The moment I entered their parking lot, there was no customer service. Nobody told me where to park, and there were no signs about where to purchase tickets. Once I figured out where the ticket counter was, the employee did not communicate which dock we were at, and that the boat would make a stop to another dock. On our trip back to St. Ignace, the lines were huge. We almost made it on board, but an employee stopped us and "told" me that we would prefer to be on the next boat. I told her no, that we wanted this boat. I said there were 3 of us. She refused to let us on, but allowed a customer with his bike to board, along with a couple behind us. All of the Star Line employees were awful and rude. I will never use this ferry again.
Feita em 29 de julho de 2023
Esta avaliação representa a opinião subjetiva de um membro da comunidade do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
Hello DonnaS529, I a very sorry for you negative experience. I would like to hear more info from you if you could call my direct phone please. (800)638-9892 ext 204 Mackinac Island Ferry Company Mackinaw City Office Manager -Mary
Feita em 2 de agosto de 2023
Esta resposta é a opinião subjetiva de um representante da gerência e não da Tripadvisor LLC.

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Star Line Mackinac Island Ferry - O que saber antes de ir (ATUALIZADO 2024)

Perguntas frequentes sobre Star Line Mackinac Island Ferry

Star Line Mackinac Island Ferry abre neste horário:
  • Dom - Qui 07:30 - 21:00
  • Sex - Sáb 07:30 - 22:30